Collection of Information
We use different methods to collect your information, including: (a) when you provide it to us, for example by filling in forms and signing up for an account, and (b) through automated technologies or interactions as you access and use the Website and the App, which provide usage details, IP addresses and other information collected through cookies, web beacons and other tracking technologies.
Like most website operators, I Can Help collects non-personal information of the sort that web browsers and servers typically make available, such as the browser type, operating system, location data, language preference, referring site, and the date and time of each visitor request. I Can Help's purpose in collecting non-personal information is to better understand how our visitors use the Website and/or the App. From time to time, we may disclose aggregated, non-specific and non-personal information, e.g., by publishing a report on trends in the usage of the Website and/or the App.
I Can Help requires users to create an account. The information provided for this account must be accurate and complete. This includes, but is not limited to, full name, email address and phone number.
Security and Retention of Information
The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or through the App.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Links To External Sites
Protection, Use and Disclosure of Personal Information
I Can Help discloses your information (including personal information and non-personal information) (i) to those of its employees, agents, contractors, volunteers and affiliated organizations that need to know that information in order to process it on I Can Help's behalf or to provide services available through the Website and the App, and that have agreed not to disclose it to others, (ii) to a buyer or other successor in the event of a merger, restructuring or sale of all or some of our assets, (iii) to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others, provided that no personal information will be disclosed for such purposes, (iv) to fulfill the purpose for which you provide it, (v) to enforce our Terms and Conditions, and (vi) for any other purpose with your consent. We will not rent or sell personal information to anyone. Other than as described above, I Can Help discloses personal information only in response to a subpoena, court order or other governmental request, or when I Can Help believes in good faith that disclosure is reasonably necessary to protect the property or rights of I Can Help, third parties or the public at large.
We use your information (including personal information) (i) to present the Website and App and their contents to you, (ii) to provide you with information, products or services that you request from us, (iii) to fulfill the purposes for which you provided the information or that were described when it was collected, (iv) to improve the Website and the App, our services, marketing or user experiences, or (v) for any other purpose with your consent. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
We may disclose your information (other than Personal Information) as well as information from tools like cookies, log files, and device identifiers and location data, to third-party organizations that help us make the Website and App available to you, who will be given access to your information as is reasonably necessary to assist with the Website and App under reasonable confidentiality terms. We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website and App improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.
I Can Help may collect statistics about the behavior of visitors to the Website or users of the App. I Can Help may display this information publicly or provide it to others (provided that no personal information is included).
To enrich and perfect your online experience, I Can Help uses "cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Accessing and Correcting your Personal Information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you would like to correct any information provided, you may contact our Privacy Officer at the contact information set out under the heading "Contact Information and Challenging Compliance" below.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to contact us and request to withdraw your consent under certain circumstances. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Children Under the Age of 13
Our Website and App are not intended for children under 13 years of age. No one under age 13 may provide any personal information to us. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through the App.
Contact Information and Challenging Compliance
Pedro Arias Estrada
141 Stephanie Dr
Guelph , On