Privacy Policy

DJP General Home Solutions Inc. ("DJP", "I Can Help", "us", "our" or "we") respects your privacy with respect to any information we may collect through our website located at (the "Website") and the "I Can Help" mobile application (the "App"). We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website and App, how we use this information, and under what circumstances we may disclose the information to third parties. We will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.


This Privacy Policy, together with the Terms and Conditions posted on our Website, set forth the general rules and policies governing your use of our Website and App. Depending on your activities when visiting our Website or using our App, you may be required to agree to additional terms and conditions.


Please read this Privacy Policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, you may not access or use the Website or the App. By accessing or using the Website or the App, you indicate that you understand, accept, and consent to the practices described in this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Website or the App after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.


Collection of Information


We use different methods to collect your information, including: (a) when you provide it to us, for example by filling in forms and signing up for an account, and (b) through automated technologies or interactions as you access and use the Website and the App, which provide usage details, IP addresses and other information collected through cookies, web beacons and other tracking technologies. 


Like most website operators, I Can Help collects non-personal information of the sort that web browsers and servers typically make available, such as the browser type, operating system, location data, language preference, referring site, and the date and time of each visitor request. I Can Help's purpose in collecting non-personal information is to better understand how our visitors use the Website and/or the App. From time to time, we may disclose aggregated, non-specific and non-personal information, e.g., by publishing a report on trends in the usage of the Website and/or the App.


Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. I Can Help collects personal information like Internet Protocol (IP) addresses for logged in users and for users leaving comments, reviews or posts, as well as names, e-mail addresses and phone numbers of our users when they sign up for an account on the Website or through the App. We will only disclose personal information under the circumstances described in this Privacy Policy.


I Can Help requires users to create an account. The information provided for this account must be accurate and complete. This includes, but is not limited to, full name, email address and phone number.


Security and Retention of Information


The security of your personal information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or through the App.


Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.


Links To External Sites


Our Website or App may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


Protection, Use and Disclosure of Personal Information


I Can Help discloses your information (including personal information and non-personal information) (i) to those of its employees, agents, contractors, volunteers and affiliated organizations that need to know that information in order to process it on I Can Help's behalf or to provide services available through the Website and the App, and that have agreed not to disclose it to others, (ii) to a buyer or other successor in the event of a merger, restructuring or sale of all or some of our assets, (iii) to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others, provided that no personal information will be disclosed for such purposes, (iv) to fulfill the purpose for which you provide it, (v) to enforce our Terms and Conditions, and (vi) for any other purpose with your consent. We will not rent or sell personal information to anyone. Other than as described above, I Can Help discloses personal information only in response to a subpoena, court order or other governmental request, or when I Can Help believes in good faith that disclosure is reasonably necessary to protect the property or rights of I Can Help, third parties or the public at large.


We use your information (including personal information) (i) to present the Website and App and their contents to you, (ii) to provide you with information, products or services that you request from us, (iii) to fulfill the purposes for which you provided the information or that were described when it was collected, (iv) to improve the Website and the App, our services, marketing or user experiences, or (v) for any other purpose with your consent. We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.


We may disclose your information (other than Personal Information) as well as information from tools like cookies, log files, and device identifiers and location data, to third-party organizations that help us make the Website and App available to you, who will be given access to your information as is reasonably necessary to assist with the Website and App under reasonable confidentiality terms. We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.


We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Website and App improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.


We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.


Aggregated Statistics


I Can Help may collect statistics about the behavior of visitors to the Website or users of the App. I Can Help may display this information publicly or provide it to others (provided that no personal information is included).




To enrich and perfect your online experience, I Can Help uses "cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.


A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the Website each time the visitor returns. I Can Help uses cookies to help us identify and track visitors, their usage of the Website and their Website access preferences. I Can Help visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Website, however certain features of the Website may not function properly without the aid of cookies.


By continuing to navigate the Website without changing your cookie settings, you hereby acknowledge and agree to I Can Help's use of cookies.


Accessing and Correcting your Personal Information


It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.


If you would like to correct any information provided, you may contact our Privacy Officer at the contact information set out under the heading "Contact Information and Challenging Compliance" below.


Withdrawing Your Consent


Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to contact us and request to withdraw your consent under certain circumstances. Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.


Children Under the Age of 13


Our Website and App are not intended for children under 13 years of age. No one under age 13 may provide any personal information to us. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or through the App.


Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact us at:

Pedro Arias Estrada

141 Stephanie Dr

Guelph , On


We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Policy, and with applicable privacy laws. To discuss our compliance with this Privacy Policy please contact our Privacy Officer using the contact information listed above.

©2020 by I Can Help.

Privacy Policy | Terms and Conditions

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